Regular banks are designed to hunt out profit. That’s their primary motivation. They’ve evolved over the centuries to be extremely efficient in the pursuit of that goal. Expecting them to behave any differently is, well, naïve at best.
They may portray themselves as nice, friendly organisations, but really, underneath it all, they’re still a bank with the same driving instinct. They have their sights firmly set on their prey, and guess who that is?
The Co-operative Bank is fundamentally different. It’s owned by its customers, so it’s in its best interests to not take advantage of them.